Flexible, secure remote access solutions for IT service management and external customer support.
NTRglobal's always-on, secure remote access technology boosts productivity and enhances customer satisfaction through its stand-alone solutions, add-on modules and integrations with leading help desk and ITSM providers.
Scale at lightning speed
Modular, flexible and secure: NTR Cloud provides remote desktop, IT troubleshooting and customer support for MSPs and businesses that want to reduce costs.
Provide the ultimate customer support experience
Support Ultimate is specifically designed with multi-agent support teams in mind.
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Scale at lightning speed
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Provide the ultimate customer support experience
NTR Cloud
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NTR Cloud for ITSM
- Solid service desk functionality
- Manage 100s to 1000s of devices
- Improve process alignment
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NTR Cloud for Help Desk
- Ticketing, monitoring and reporting
- Increase external support productivity
- Integrates easily and quickly
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Remote Desktop
- API integrates with leading apps
- Support customers on any browser
- Complete tracking and reporting
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NTR Cloud Lite
- Access from any of your Apple devices
- Absolutely free
Support Ultimate
Build your external customer support department into a customer loyalty machine.
- Reduce Level 1 and Level 2 support by up to 45%
- Secure Live Chat for enterprises
- Keep your data private - even we can't see it.
- Integrates easily with leading applications
Solutions that adapt to your business needs
As organizations evolve, they need a flexible IT infrastructure that adapts to business objectives as they change over time.
NTRglobal helps companies meet their goals with flexible cloud-based solutions that deliver proven ROI, enterprise-class security and fast connectivity. NTRglobal technology supercharges IT productivity and customer service levels at a fraction of the cost of competitor solutions.
Modularity
Unlike boxed licensed software, NTRglobal SaaS-based solutions offer modular functionality that can be tailored to your company’s needs. The NTRglobal delivery system for remote support access and IT automation operates across multiple platforms and scales to your business needs.
Connectivity
A global network of relay servers optimizes speed connectivity so you can help your customers faster. Your data stay safe within your borders and comply with Sarbanes-Oxley and European privacy laws.
Integration
NTRglobal technology integrates with leading third-party software such as BMC Remedy, Salesforce.com, ConnectWise and others, allowing organizations to leverage previous investments.
Privacy
NTRglobal has ISO 27001-certified facilities and data centers around the world that adhere to Safe Harbor policies. Holder of a TRUSTe privacy seal, we keep your data absolutely secure and private through multiple levels of protection – not even NTRglobal can see or access it.
Security
Our commitment to security is at the core of everything we do. Multilevel security safeguards every point in the remote support delivery chain, from login authentication to communication travel over 256-bit AES encryption. NTRglobal boasts a global network of relays that complies with the strictest international regulations, including Sarbanes-Oxley, HIPAA and other industry-specific policies.
Customer Support
Get the support you need when you need it with the NTRglobal team of experienced technical engineers. Our goal is to help you grow your business and ensure that you are optimizing your experience with NTRglobal products and services. Use our online support center to find the answer to your question, or contact us by phone, email or NTRglobal secure chat.
Services
NTRglobal offers a range of training, customization and integration services to help you enhance service delivery, optimize workflows and simplify management of your IT infrastructure.
- Integration
- Customer development
- Training
- Workflow consulting
Partners
NTRglobal is a member of BMC’s Technology Alliance Program, an initiative that aims to promote and support technology companies whose tools and technologies complement BMC software solutions. Through this partnership, NTRglobal and BMC offer customers a wider range of solutions for remote technical support.
ConnectWise Chat & Remote Control, powered by NTRglobal, boosts help desk productivity and improves customer satisfaction, since it allows technicians to provide instant service to multiple clients and offer a more personal support experience.
Customers
“Support Ultimate lets us provide our retail stores with outstanding IT support while ensuring the highest level of security. We were able to reduce support costs and improve employee satisfaction at the same time.”
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“Our community of online students and faculty was rapidly expanding, and we needed a way to better control the increasing call volumes when they had technical issues. By incorporating NTR Chat, we were able to better support students and faculty and reduce support costs by more than 40%.”
